1. What is BPO?
   
   
2. Why BPO?
   
   
3. What's a BPO Career about?

What is BPO?
A more traditional meaning might define BPO as contracting out non-core duties and business processes to an outside provider in order to achieve some cost savings and perhaps improve productivity. Retailers, for example, know selling. But they didn’t build their brand name and reputation through expert energy management.

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Why BPO?
As mentioned above, Business Process Outsourcing (BPO) is the delegation of one or more labor-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria.

BPO has become the new imperative because of:

• Factor Cost Advantage
• Superior Competency
• Utilization Improvement
• Economy of Scale
• Business Risk Mitigation

Availability of highly qualified skill pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality.

Customers across verticals like Insurance, Banking, Pharmaceuticals, Telecom, Automotive and Airlines seem to be the early adopters of Business Process Outsourcing. Of the vertical listed above insurance and banking are able to generate bulk of the savings purely because of the large proportion of processes they can outsource like claims processing, loans processing and client servicing through call centers.

Improvement in cost, quality and productivity has encouraged customers to rapidly scale up their offshore operations. It is no longer seen as a one-time cost reduction or process improvement but customers are demanding year-on-year improvements in process metrics.

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What's a BPO Career all about?

A BPO career revolves around the core activity of delivering business process outsourcing services. This involves voice (telephone) and non-voice (email, chat) based customer interaction services, transaction processing, telemarketing, technical support or analyzing of customer specific data. It also involves back-end jobs such as claims processing and processing of Finance & Accounting transactions.

In a growing BPO organization, career opportunities exist across various facets of the business - extending from the core contact center to support functions like HR, legal, marketing, quality,
administration etc. Opportunities in the contact center include customer support, telemarketing, technical support and multilingual support (which require people having knowledge of foreign languages like French, Spanish etc.). Opportunities also exist for experienced people from various backgrounds and industries. - like hospitality, services and the retail industry.